Thanks so much for renting from The Borrowed Boutique! We hope that you love the items that you just opened. Because they did make a little journey to get to you, we understand that they might have a few wrinkles or creases. Since many of our dresses are created with fragile materials, we wanted to give you some tips on the best way to get them looking picture perfect without damaging them in the process.
Steaming your tutu is the best way to remove wrinkles or creases. Because most tutus have additional embellishments that can melt, we ask that you use a lower heat setting on your steamer and that you never use an iron on the tulle or embellishments. If you don’t have a steamer readily available, hanging your dress in the bathroom while a hot shower is running is another easy way to work out the wrinkles.
Cotton dresses can also be steamed, but if they don’t have any sequins or embellishments on them then using an iron on a low heat is fine. For any dresses made from fragile materials such as organza we recommend steaming them.
Many of our hair accessories are fragile. We do our best to package them with care so that they will not be damaged in route. Don’t panic if you find a loose flower on a floral halo. That is something that we can easily fix once returned to us. If a flower falls off please be sure to send it back in the package. Some of our tiaras are made from fabrics and mesh that are flexible. If you find that yours has curled at the edges simply set a book on top of it for several hours to help it regain its shape. If an item has been sent to you in a box please return it in that box. This helps protect our inventory for the next customer.
Please do not use any heat on the wovenplay sunsuits. This may melt the material. Once worn these usually become wrinkle free in a matter of minutes.
We also want to make letting go as easy as possible with our streamlined return process. Since another little girl may be waiting for your items to arrive on her doorstep shortly after you’ve used them, returning items ON TIME is incredibly important!
RETURN SHIPPING INSTRUCTIONS:
Simply place your items back into the reusable packaging and attach the included prepaid UPS return shipping label.
(NOT THE POST OFFICE).
Drop your package off at a UPS store, UPS drop box (if your package will fit), or you can even schedule a pick up at your home or place of work. If for some reason you’ve lost the return shipping label please contact us and we would be happy to email you your prepaid return shipping label to print out. We do ask that you use our UPS label instead of shipping back with another method so that we can easily keep an eye on the tracking number and so that the return date is not affected.
LOCAL DROP OFF INSTRUCTIONS:
If you have selected local pick up and drop off at check out on the website then you will be responsible for returning items to our shop outside of Indianapolis, Indiana by the return date indicated on your order. Please contact us to schedule your pick up and drop off time.
We are so glad to have you as a valued customer, and we hope that you have had a great rental experience. We are always striving for improvement and looking for feedback and constructive criticism. Please let us know about your experience and any suggestions you have for improvement in our process.